PADEL VIBES - CONSUMER SALES TERMS AND CONDITIONS

WELCOME TO PADEL VIBES 👋 - YOUR SHOPPING TERMS (MADE SIMPLE)

  1. THE BASICS

    • We're Padel Vibes Ltd, registered in England (company number 15361830)

    • Our home base is at 82A James Carter Road, Mildenhall, IP28 7DE

    • These terms apply when you buy our padel gear from padelvibes.co.uk

  2. Important Terms to Know:

    • A "Business Day" is any day except Saturday, Sunday, or bank holidays in England and Wales

    • "Website" means padelvibes.co.uk

    • "Products" means any items available for purchase on our website

  1. ORDERING & PAYMENT

    • Once you place an order, we'll confirm it by email

    • Full payment is needed when you order

    • Under the Consumer Contracts Regulations, you have 14 days from receiving your goods to let us know you want to return them (your "cooling-off period")

  2. OUR PRODUCTS

    • We provide detailed descriptions of all our products

    • Sometimes we might need to make small changes to meet safety rules

    • What you see is what you get - we're honest about our products

  1. DELIVERY DETAILS

    • For orders over £30, Tracked 48H delivery is included in your price for England, Scotland, and Wales

    • International orders: you'll need to cover any import fees or taxes

    • We aim to deliver all orders within 2-3 business days for UK mainland

    • Important note about delivery timing:

      • While we work with reliable delivery partners, sometimes delays can happen that are beyond our control

      • Delivery delays are not considered a valid reason for return at our fault

      • Planning for a special occasion? Please order well in advance to allow for any potential delays

      • We recommend allowing extra time for your delivery, especially for important dates or events

  1. OUR PROMISE TO YOU (WARRANTY)

    • All our products come with standard manufacturer warranty

    • This doesn't cover normal wear and tear or damage from misuse

    • If something's wrong, contact us via our product support form

  1. RETURNS

    Here's how returns work:

    • You have 14 days from receiving your order to tell us you want to return it, and 14 days to return the goods to us from your return request

    • Products must be unused and in their original packaging

    • Unless the return is due to a product defect or our mistake, a return fee will be deducted from your refund (£3.90 for the UK)

    • Refunds will be processed to your original payment method within 14 days of receiving the returned items

      • RETURN PROCESS:

        • Fill out our product support form and wait for us to get back to you

        • Pack your items the same way you received them (keep all original packaging and make sure items are well protected)

        • We'll arrange collection from your chosen address

        • Once we receive and check your return, we'll process your refund

        • The return fee will be deducted (unless the return is due to a defect or our error)

        • Refund will go back to your original payment method

  1. YOUR PRIVACY

    • We take your data protection seriously

    • We only use your info to process orders and provide better service

    • Check our Privacy Policy on our website for more details

  1. INTELLECTUAL PROPERTY

    • All content on our website, including images, text, and our logo, is protected by trademark and copyright laws

  1. CONTACT US

    • Need help with your order? We're here for you: Fill out our product support form

    • Working hours: Monday to Friday, 9am to 5pm

  1. LEGAL BITS

    • These terms are governed by English and Welsh law

    • We're not responsible for things beyond our control (like natural disasters)

    • Your statutory rights aren't affected by these terms

    • If any part of these terms becomes invalid, the rest stays in force

    • We may update these terms from time to time - please check back regularly

Last revision date: 16/05/2025

PRODUCT SUPPORT FORM

Need a hand with your Padel Vibes gear? We're here to help! 🎾

Let us know what's up, and our team will get back to you by the next business day to sort things out.