PADEL VIBES - CONSUMER SALES TERMS AND CONDITIONS
WELCOME TO PADEL VIBES 👋 - YOUR SHOPPING TERMS (MADE SIMPLE)
THE BASICS
We're Padel Vibes Ltd, registered in England (company number 15361830)
Our home base is at 82A James Carter Road, Mildenhall, IP28 7DE
These terms apply when you buy our padel gear from padelvibes.co.uk
Important Terms to Know:
A "Business Day" is any day except Saturday, Sunday, or bank holidays in England and Wales
"Website" means padelvibes.co.uk
"Products" means any items available for purchase on our website
ORDERING & PAYMENT
Once you place an order, we'll confirm it by email
Full payment is needed when you order
Under the Consumer Contracts Regulations, you have 14 days from receiving your goods to let us know you want to return them (your "cooling-off period")
OUR PRODUCTS
We provide detailed descriptions of all our products
Sometimes we might need to make small changes to meet safety rules
What you see is what you get - we're honest about our products
DELIVERY DETAILS
For orders over £30, Tracked 48H delivery is included in your price for England, Scotland, and Wales
International orders: you'll need to cover any import fees or taxes
We aim to deliver all orders within 2-3 business days for UK mainland
Important note about delivery timing:
While we work with reliable delivery partners, sometimes delays can happen that are beyond our control
Delivery delays are not considered a valid reason for return at our fault
Planning for a special occasion? Please order well in advance to allow for any potential delays
We recommend allowing extra time for your delivery, especially for important dates or events
OUR PROMISE TO YOU (WARRANTY)
All our products come with standard manufacturer warranty
This doesn't cover normal wear and tear or damage from misuse
If something's wrong, contact us via our product support form
RETURNS
Here's how returns work:
You have 14 days from receiving your order to tell us you want to return it, and 14 days to return the goods to us from your return request
Products must be unused and in their original packaging
Unless the return is due to a product defect or our mistake, a return fee will be deducted from your refund (£3.90 for the UK)
Refunds will be processed to your original payment method within 14 days of receiving the returned items
RETURN PROCESS:
Fill out our product support form and wait for us to get back to you
Pack your items the same way you received them (keep all original packaging and make sure items are well protected)
We'll arrange collection from your chosen address
Once we receive and check your return, we'll process your refund
The return fee will be deducted (unless the return is due to a defect or our error)
Refund will go back to your original payment method
YOUR PRIVACY
We take your data protection seriously
We only use your info to process orders and provide better service
Check our Privacy Policy on our website for more details
INTELLECTUAL PROPERTY
All content on our website, including images, text, and our logo, is protected by trademark and copyright laws
CONTACT US
Need help with your order? We're here for you: Fill out our product support form
Working hours: Monday to Friday, 9am to 5pm
LEGAL BITS
These terms are governed by English and Welsh law
We're not responsible for things beyond our control (like natural disasters)
Your statutory rights aren't affected by these terms
If any part of these terms becomes invalid, the rest stays in force
We may update these terms from time to time - please check back regularly
Last revision date: 16/05/2025
PRODUCT SUPPORT FORM
Need a hand with your Padel Vibes gear? We're here to help! 🎾
Let us know what's up, and our team will get back to you by the next business day to sort things out.
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