PADEL VIBES - CONSUMER SALES TERMS AND CONDITIONS

WELCOME TO PADEL VIBES 👋 - YOUR SHOPPING TERMS (MADE SIMPLE)

1. THE BASICS

   • We're Padel Vibes Ltd, registered in England (company number 15361830)

   • Our home base is at 82A James Carter Road, Mildenhall, IP28 7DE

   • These terms apply when you buy our padel gear from padelvibes.co.uk

2. Important Terms to Know:

   • A "Business Day" is any day except Saturday, Sunday, or bank holidays in England and Wales

   • "Website" means padelvibes.co.uk

   • "Products" means any items available for purchase on our website

3. ORDERING & PAYMENT

   • Once you place an order, we'll confirm it by email

   • Full payment is needed when you order

   • Under the Consumer Contracts Regulations, you have 14 days from receiving your goods to let us know you want to return them (your "cooling-off period")

4. OUR PRODUCTS

   • We provide detailed descriptions of all our products

   • Sometimes we might need to make small changes to meet safety rules

   • What you see is what you get - we're honest about our products

5. DELIVERY DETAILS

   • For orders over £30, Tracked 48H delivery is included in your price for England, Scotland, and Wales

   • International orders: you'll need to cover any import fees or taxes

   • We aim to deliver all orders within 2-3 business days for UK mainland

   • Important note about delivery timing:

     • While we work with reliable delivery partners, sometimes delays can happen that are beyond our control

     • Delivery delays are not considered a valid reason for return at our fault

     • Planning for a special occasion? Please order well in advance to allow for any potential delays

     • We recommend allowing extra time for your delivery, especially for important dates or events

6. OUR PROMISE TO YOU (WARRANTY)

   • All our products come with standard manufacturer warranty

   • This doesn't cover normal wear and tear or damage from misuse

   • If something's wrong, contact us via our product support form

7. RETURNS

   Here's how returns work:

   • You have 14 days from receiving your order to tell us you want to return it, and 14 days to return the goods to us from your return request

   • Products must be unused and in their original packaging

   • Unless the return is due to a product defect or our mistake, a return fee will be deducted from your refund (£3.90 for the UK)

   • Refunds will be processed to your original payment method within 14 days of receiving the returned items

     • RETURN PROCESS:

       • Fill out our product support form and wait for us to get back to you

       • Pack your items the same way you received them (keep all original packaging and make sure items are well protected)

       • We'll arrange collection from your chosen address

       • Once we receive and check your return, we'll process your refund

       • The return fee will be deducted (unless the return is due to a defect or our error)

       • Refund will go back to your original payment method

8. YOUR PRIVACY

   • We take your data protection seriously

   • We only use your info to process orders and provide better service

   • Check our Privacy Policy on our website for more details

9. INTELLECTUAL PROPERTY

   • All content on our website, including images, text, and our logo, is protected by trademark and copyright laws

10. CONTACT US

    • Need help with your order? We're here for you: Fill out our product support form

    • Working hours: Monday to Friday, 9am to 5pm

11. LEGAL BITS

    • These terms are governed by English and Welsh law

    • We're not responsible for things beyond our control (like natural disasters)

    • Your statutory rights aren't affected by these terms

    • If any part of these terms becomes invalid, the rest stays in force

    • We may update these terms from time to time - please check back regularly

Last revision date: 16/05/2025